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Our mission is to always provide the highest standard of care possible to pets.



24 Hour Cancellation/No Show Policy



AS OF 1-6-2022

At Vale Veterinary Hospital our patients and clients always come first!

We realize coming to the vet is time consuming and not often an easy task. In order to make your experience less stressful, we have to make new changes to our Cancellation/No-Show Policy.

We are an extremely busy practice that is doing our best to accommodate all of our clients and patients. Unfortunately, because of increased demand, we have had to turn away patients. This creates high frustration when a client does not show as scheduled and someone else would have gladly taken that appointment and not have to wait 1-2 weeks to be seen or go to an emergency facility. So for that reason, we are now having to address the issue and utilize this policy so that we can better serve everyone. By forcing this policy it will allow us to better utilize time, giving you and your pet the best experience possible and the care that you deserve.


We understand that occasionally circumstances may occur that make it difficult to keep an appointment. At the time of scheduling, we reserve time on the doctors' schedule and provide skilled support staff just for you and your pet. When a client cancels their appointment or does not show without giving proper notice, this prevents another patient from being able to be seen in a timely manner or even at all.


This policy will enable us to utilize available appointments for other patients in need of medical care. In order to be respectful of the medical needs of all our patients, we will REQUIRE A 24-hour NOTICE to cancel or reschedule any Surgery or Medical appointment. This will be expected of all Farm Calls as well.


What happens if I don't show?- Without proper notice, the end result will require a non-refundable deposit fee when scheduling your next appointment. After the 1st No Show or Late (less than 24hrs) cancellation, you will be asked to prepay a Appointment Deposit of $48.00 at the time of scheduling for any future appointments. Should you pay the deposit fee and not show, this fee will be forfeited and will be used as a No Show Fee.

How long do I have in advance to cancel or reschedule?-We ask that you provide us with 24 hours notice should you need to cancel or reschedule if at all possible. Canceling or rescheduling as soon as you're aware allows us to offer that appointment time to another patient needing to be seen. We do realize that things happen last minute and will handle these on a case by case notice due to the circumstances. If your appointment is scheduled for a Monday, Call to LEAVE MESSAGE or TEXT by SATURDAY OR SUNDAY. We will receive it on Monday AM at opening.

What happens if I am late for my appointment?-If you arrive more than 15 minutes late, your appointment may need to rescheduled. Doctors and staff are scheduled accordingly. So as not to delay the next appointment, rescheduling may be necessary. These will also be case by case depending on the type of appointment your pet has.

We truly appreciate your business and LOVE seeing your pets! If you any questions regarding our policy, please do not hesitate to discuss it will us. THANK YOU, VVH



24 Hour Prescription Refill policy as of
February,2022



Due to high volume of medication requests, Our hospital has implemented a prescription refill request policy as of 2-11-2022





We now will require a 24 hours notice for ALL prescription refill. This will include food or any other products that your pet may need.


Please plan ahead and make sure you have adequate supply to allow for the refill period. This time frame allows time for your pet's chart to be reviewed and changes to be made to the prescription, if needed. This time also allows the staff time to fill the prescription and order medication if needed.


Our team refills these request before, in between, and after seeing appointments in addition to handling all phone calls. Our front desk may be unable to accommodate walk-in refill request.


Patients that are currently being cared for by the hospital are priority.


You may call or text in your refill request. All voicemail and text request must have the correct information as follows:

  • Your Name or the name that the account is listed under
  • A correct phone number
  • Pet(s) Name
  • Medication Name and strength / food name / product name that you are requesting with the detail information regarding quantity or any other special request

IF A VOICEMAIL REQUEST IS LEFT ON OUR PRESCRIPTION REFILL LINE, YOU WILL NOT RECEIVE A RETURNED CALL UNLESS THERE IS AN ISSUE WITH YOUR REQUEST.

EX: OUT OF STOCK ITEMS, EXAM OR TESTIING IS REQUIRED BEFORE REFILL, OR IF OU REQUEST TO PAY OVER THE PHONE IN ADVANCE FOR CLIENT BOX PICK UP


Please pick up your refills within 1 week of them being filled or they will be put back into our inventory.


Prescription Refunds: Our hospital reserves the right to deny any medication or product being returned for refund. All of our medications are regulated by the FDA and subject to the same dispensing laws as pharmacies. Products that are covered by Manufacturer's guarantee are handled accordingly.


Online Pharmacy Refills: We here at Vale Veterinary Hospital offer an online pharmacy that is both trusted and back by manufacturers.

Your can find us at www.valevethospital.vetsfirstchoice.com

When ordering a prescription online, please allow 24-48hrs for the prescription to be approved. This allows a staff member or doctor to review, approve, and sign the prescription.


Things to keep in mind before ordering from other online pharmacies:

The medications online do not come with a manufacturer's guarantee. This means that manufacturers will not cover any issues that may arise with the medication purchased online, including if you pet contracts heartworms while on monthly prevention. When medications are purchased from an online pharmacy, the product safety can not be guaranteed. The FDA does not monitor the medications for proper storage, packaging, and accuracy. This means that you do not know the source of your medication or if it is trustworthy.


If you choose to use an outside pharmacy, you will be responsible for a prescription fee for each medication per pet requested. A written prescription will be written for pickup only. We do not fax or verbally do any request via phone.


Veterinary/Client Relationship: Your pet must be in current status in order to receive prescription refills. This means that your pet must have had an exam within the last year. We require that your pet be seen when new health concerns arise, this ensures that we are treating with the correct medication and that your pet does not have any underlying health concerns.




Feel free to contact us with questions or comments!
Call or Text 704-462-2901 or submit info below








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valevethospital@yahoo.com | Phone: 704.462.2901